Help

Please contact the local partner directly if you need to update participant information.

You'll find their contact details on your voucher.

Please contact the local partner directly if you need to change the date and/or time of your booking.

You'll find their contact details on your voucher.

You can cancel your reservation, by clicking on the "Cancel my booking" button in your confirmation email.

You will receive a full refund directly on the payment method used during the booking.

We'll confirm your cancellation via email. Please check your spam folder and booking status if you don't receive instant confirmation.

If you need further help, please send us an e-mail to [email protected] with your name and book reference number, and we will be happy to help.

Most of the bookings can be cancelled 24 hours before the activity starts. Please see your cancellation deadline and policy displayed on your voucher.

Your booking will either be fully refundable, partially refundable or non-refundable depending on the local partner's policy.

Refunds can take 3-4 business days to appear in your account. However, some credit card companies have different processing times.

Please send us an e-mail to [email protected] with your name, book reference number and the reason for your refund.

The confirmation email and voucher are usually sent right after your order is confirmed. If you haven’t received it, please check your emails, including your spam folder.

To resend your voucher, please send us an e-mail to [email protected] with your book reference number or as much information about your booking as possible.

To resend your voucher, please send us an e-mail to [email protected] with your book reference number.

The location of the meeting point is described on the voucher in the "Meeting point" section.

If anything is unclear, please contact our local partner directly. You can find their contact information on your voucher.

You will be asked to provide your accommodation details at the time of booking. Once your booking is confirmed, our local partner will contact you with detailed information regarding your pickup.

If anything is unclear, please contact our local partner directly. You can find their contact information on your voucher.

The location details for your pickup can be found on the voucher in the "Pickup information" section.

If anything is unclear, please contact our local partner directly. You can find their contact information on your voucher.